SmallBizGenius Analysis
Oxo receives mixed reviews, with many praising the quality and customer service related to their kitchenware, while others report issues with product durability and website order fulfillment. Customers appreciate Oxo's lifetime guarantee and willingness to replace defective items, but some have experienced frustrating delays and poor communication when ordering directly from Oxo.com.
Category Breakdown
Scores based on analysis of 55 recent reviews
Product Quality
6.0/10Reviews are mixed regarding Oxo's product quality. Some customers praise the durability and longevity of older products, while others report issues with chipping, rusting, and breakage in newer items, suggesting a decline in manufacturing standards.
25 reviews mention thisCustomer Service
7.0/10Customer service experiences are inconsistent. Some reviewers report positive interactions, particularly regarding warranty replacements, while others describe difficulties reaching customer support, slow response times, and unhelpful representatives.
18 reviews mention thisShipping and Delivery
3.0/10A significant number of reviewers report issues with shipping and delivery when ordering directly from Oxo.com. Common complaints include delayed shipping, lack of communication, and damaged items due to inadequate packaging.
12 reviews mention thisWebsite Ordering Experience
4.0/10Several customers express frustration with Oxo's website ordering process. Issues include difficulty canceling orders, lack of order updates, and inaccurate product information.
8 reviews mention thisWarranty and Replacements
9.0/10Many reviewers highlight Oxo's strong warranty and willingness to replace defective items. Customers appreciate the company's responsiveness and hassle-free replacement process.
7 reviews mention thisPros & Cons
What Customers Love
"OXO replaced a spiralizer two years after we bought it due to a faulty suction cup. My wife loves this thing. It was easy to work with them and they communicated very well."
"I purchased an Oxo Vegetable chopper with easy pour opening a number of years ago. I hate chopping vegetables and this has made the task much more tolerable. It does a great job."
"Recently I needed help with a product and contacted customer service. They responded promptly and there was a good conclusion. Excellent!"
"Bought oxo salad spinner 20 years ago and it still works great."
"I love the OXO products, my wwhole kitchen is full of them."
Common Complaints
"I bought a set of round glass bowls, 2 of them chipped after a couple of uses."
"Shipping complaint from online store - they literally dump products in oversized boxes with no padding or protection. Zero care is put into the shipping. Items keep arriving dented and/or with scratches."
"Tried to cancel the order, OXO stated, sorry, once placed it cannot be cancelled. The procedure is to do an RMA once received (waste of time)."
"I have spent the last 2 weeks emailing customer support and most recently the corporate personnel requesting the information to return unused items as they are not the quality I expected."
"Not the same quality anymore Bought oxo salad spinner 20 years ago…"
Common Questions About Oxo
Answers derived from customer review patterns
Is Oxo legit and trustworthy?
Oxo is a well-established brand with a long history, but recent reviews present a mixed picture. While many customers praise the quality and durability of Oxo's products, particularly older models, a significant number report issues with newer items and the online ordering experience. Some customers have had positive experiences with customer service and warranty replacements, while others have struggled to get timely assistance. Overall, Oxo is a legitimate company, but customers should be aware of the potential for inconsistent product quality and shipping issues when ordering directly from their website.
Based on 45 reviewsDoes Oxo have good customer service?
Oxo's customer service receives mixed reviews. Some customers report positive experiences, highlighting prompt responses and helpful resolutions, especially regarding warranty claims and replacements. However, other customers describe difficulties reaching customer support, slow response times, and unhelpful interactions. The quality of customer service seems to vary, with some customers receiving excellent support while others are left frustrated.
Based on 20 reviewsIs Oxo worth it for small business?
Oxo can be a worthwhile option for small businesses needing kitchen supplies or breakroom essentials, but it's important to consider the potential drawbacks. The brand offers a wide range of products with ergonomic designs, and many items come with a strong warranty. However, the inconsistent product quality and potential shipping issues reported by some customers could be problematic for businesses needing reliable and timely deliveries. Small businesses may want to consider purchasing Oxo products from third-party retailers with more reliable shipping and return policies.
Based on 15 reviewsWhat is Oxo's return policy like?
Oxo's return policy is not clearly stated on their website, which has led to confusion and frustration for some customers. Several reviewers report difficulties initiating returns and having to contact customer service multiple times to get instructions. Some customers have also complained about having to pay for return shipping. While Oxo does offer returns, the process appears to be more cumbersome and less transparent than many other retailers.
Based on 10 reviewsWhy are some Oxo customers complaining about shipping?
Many Oxo customers have reported negative experiences with shipping when ordering directly from Oxo.com. Common complaints include delayed shipping, lack of order updates, and damaged items due to inadequate packaging. Some customers have also had difficulty canceling orders that have not yet shipped. These issues suggest that Oxo may be experiencing challenges with its order fulfillment and logistics processes.
Based on 12 reviewsLooking for Something Different?
Compare Oxo against 12 similar food service & catering options.
View Alternatives